Tell us how we’re doing!

Posted on June 4, 2011 by Peter

We’ve been busy behind the scenes during the past month. Concentrating mainly on reducing the response times to our Support Tickets and upgrading our systems. As we continually strive to improve ourselves, and we thrive off of feedback from our customers, we’ve introduced a new system to make giving feedback even easier.

If you wish to let us know how we’re doing, what you think we can improve on, or what you think we should add to our services; you can now do this via the easy-to-use feedback form on our Customer Centre. This allows you to rate our service, and give Tom and myself vital information about your experience with us.

All you need to do, is click on the Feedback section whilst logged into our Customer Centre, at your leisure. A simple minute or two filling in this form can vastly improve our experience to benefit yourself and others. We will read every single response individually, and will take any suggestions into consideration.

If you really like our service, and would like to help spread the word of Invisional Hosting, we appreciate your time in filling in reviews on independent websites. A few leading hosting review sites we suggest are Web Host Directory, Web Hosting Stuff and Web Hosting Top. This gives others realistic and down to earth reviews on our service, and allows them to directly compare us to others to our competitors. Honest reviews also allow us to improve our service through the additional feedback.

Finally, we love to return the favour. If you have a website you’re particularly proud of, and would love to shout about, we’d love to hear from you. Drop us a Support Ticket, and we’ll give you an interview about your website and your time with us, to be posted on our blog for the world to see!

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More Birthday Celebrations

Posted on May 1, 2011 by Peter

Now that we’re in May, it is our official 6th Birthday.

To celebrate, we’ve added more offers to our line-up. Along with our 20% off 2-year hosting packages announced last month, we now have two additional offers available to all our customers, new or existing.

Until 31st May 2011, you can get a free .uk domain with the 2-year Ultimate Hosting option. You can also use the 20% off voucher for this option, meaning that in total you can save £25.99 on our usual price!

Finally, from tomorrow until 31st May 2011, spend just £20 in a single transaction with us to gain an additional 10 Loyalty Points, on top of your order amount, equivilent to lifetime 5% discount off new and renewed hosting!

You don’t need to do anything to gain these additional special offers – they’re already built into our ordering system. Just remember, the 2-year hosting voucher, valid til end of the month, is “happybirthday”.

Happy Birthday to us! ;)

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Birthday Celebrations – 20% off

Posted on April 16, 2011 by Peter

Very, very quick post here!

It’s quickly approaching our 6th birthday at Invisional Hosting (next month!), and we think it’s about time to celebrate!

To kick-start it off, we’re now offering 20% off our 2-year hosting packages (excl Basic), if ordered before 31st May 2011

All you need to do, is select which 2-year package you’d like, and add “happybirthday” in the discount box on checkout.

Have fun!

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How our prices remain low

Posted on March 29, 2011 by Peter

Many people, whether viewing our website for the first time or being a long term customer, have wondered and asked us why our prices are considered to be low. Here’s our honest truth in how we are able to keep a sustainable company at this pricing.

1. Our Marketing Strategy

Our Marketing Strategy is really quite simple. We have a very, very low marketing budget – unlike the high fliers out there. We run strongly on keeping our customers happy and them then recommending us. We base our marketing, or news on updates, through email, this blog and Twitter. This means your money does not go instantly on us advertising for even more custom and instead on keeping our service running, as well on updating and expanding the hardware and options we offer to you. This means we strongly want to achieve even better customer service and ensure that you know that every single one of our customers matter to us.

2. Our Options

We know that each website is different, needing varing amounts of space or bandwidth, mailboxes or Domain Privacy. Therefore, we offer options which have just the essentials to bring a website to life – and add-ons available as an added extra. Or for the higher spec websites, options which offer more for your money. This keeps our costs down for us, like a budget airline or a hotel, and are able to instantly pass the savings to you.

3. Customer Support

Our Customer Support is entirely internet based, through our Support Helpdesk. Our dedicated team work hard to give you clear and precise responses to your problems or questions as soon as possible.

The majority of questions are already answered on our extensive Support Database, giving you instant access to your queries. However, if it does not, we look at options or research into what is happening – which may not be able to be done instantly on the phone. By keeping our support online, we keep the frustrations of waiting on the phone away, and are able to give the response to help you properly as quickly as possible. If the problem will take longer, we will let you know. This also keeps our costs down – no big costly call centres, systems and buildings to rely on, and keeping your costs down from costing you nothing to get your answers.

The Support Helpdesk helps us keep all the questions and issues in one simple and easy to manage place. This system also allows both sides to look up on previous tickets and allows us to keep track on previous problems, or to see if there’s something which is trending between customers, to help everyone better.

Still not 100% comfortable?

Invisional Hosting has been going strong since 2005, growing year-on-year based on our pricing strategy and customer service. If you would like further information or help, check out our testimonials from current customers, or give our support team a test through contacting us!

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Easy View LP Discount

Posted on March 26, 2011 by Peter

For every person you refer through our referral scheme, and for every order you take with us, you receive Loyalty Points. Now, it is incredibly easy to check up on your current total and your up-to-date discount code.

Simply by logging into your Customer Centre, and confirming your email address at the bottom of the homepage, you’ll be given your points and code simply and easily – for use on New and renewed Hosting and Domains (excl .uk domains).

Remember, only spending £50 with us, or referring a new customer to us, brings you a discount. Starting from 5% to 60%, and lasting a lifetime!

With the points total database being updated weekly, ensure that you keep checking back for your valid and unique discount code. There has never been a better time to be with Invisional Hosting!

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Updated Javascript Codes

Posted on March 9, 2011 by Peter

Just a quick one here.

The Javascript codes available through your Hosting Control Panel has been updated – giving more up-to-date, easy javascript snippets for your website.

Now available, includes Auto-Refresh – to have your page automatically refresh at set intervals, Click to Expand – to expand a photo from a thumbnail, and Image Swapper – change your picture when the mouse pointer hovers over it.

To view all the Javascript codes available, simply log into your HCP through the Customer Centre, or if you do not have hosting with us, click on our Demo. They are available in “Javascript  maker” under the “Web Tools” box.

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60% Lifetime Discount for Referring

Posted on March 8, 2011 by Peter

Our business relies on our reputation and praise from our customers, and we’d love to help your friends with their web hosting. Now you can be rewarded for your efforts, with up to 60% Loyalty Points discount!

Loyalty Points (LPs)  is our loyalty scheme for all our customers. For every 10GBP someone spends with us, they receive 2 LPs. For every 10 LPs a customer receives, they gain a 5% discount – valid for the lifetime of their account to spend on new hosting packages, or to renew their current hosting packages. Therefore a customer just needs to spend 50GBP to start saving.

Now, we have added Refer A Friend to our Loyalty Points scheme!

By using our refer a friend scheme, all you need to do is ensure the new customer puts your surname in the Referral section on sign-up.

Their first order will automatically give you 10 loyalty points – equivalent to 5% lifetime discount on your account.

However, if they spend over £20 in their first order, you’ll receive 20 loyalty points (10%), or over £50 for 40 loyalty points (20% discount!)

Signing up is easy, and you do not need to purchase to participate! Simply have an account with us (sign up here), then send a support ticket, using the Affiliate drop down box giving preferred name to use (A Surname).

Referring is unlimited – however just 3 friends spending over £50 on their first order brings you the full lifetime discount available!

More information on Loyalty Points can be found here, or Read our Terms.

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Upgrade to PHP 5.3.5

Posted on February 25, 2011 by Peter

We’ve now introduced PHP 5.3.5 to all our hosting packages.

You’re now able to choose PHP 5.3.5, PHP 4.4 and PHP 5.2 for your website needs, and it is incredibly easy to switch between versions. All you need to do is one of the following options:

You can choose to use the PHP version switcher in Hosting Control Panel if you want to turn your entire site to PHP 5.3.5 (find it in the Website Help & Diagnostics section).

Alternatively you can simply add the following line into a .htaccess file in a directory within your public_html, and that’ll turn on PHP 5.3.5 for just that directory (and the directories below it):

SetEnv DEFAULT_PHP_VERSION 53

For those of you who use our advanced features such as scheduled tasks (aka cron), then you can use the following path to the PHP 5.3.5 interpreter:

/usr/bin/php53

And, just like with our other PHP versions, if you want to add your own custom directives in your own php.ini files, you can add them at any level along the path to your PHP script, and it will include them just as version 4.4 and 5.2 do.

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Monthly Hosting Options

Posted on February 21, 2011 by Peter

We’ve added a new monthly option to our Business package.

Should you want higher specification hosting, but with the funds spread out, now you have an additional option available. We have always had the monthly Ultimate option (at £6/month), but from today we have added a monthly Business option for just £3.95 per month.

Only available through the PayPal payment option – this will set up an automatic monthly payment, leaving you free to concentrate on your website and other means, and not on having to renew monthly. This will also help those who have a lack of funds, want to pay on a smaller scale over a period of time, or want to run their website on a monthly basis.

As with all our hosting options, it comes with completely Free Setup, and all our Guarantees including 14-day Money Back Guarantee, and our Cancel Anytime Guarantee.

To view our Hosting Packages, please click here. Alternatively, to search for domains and hosting, please click here.

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Changes to Loyalty Points

Posted on February 14, 2011 by Peter

For a while now, we’ve had people asking us for easier access to their Loyalty Points scheme, to find out how many points they’ve earnt and to get their discount code.

Although 55% of our customers are entitled to Loyalty Points discount (simply by spending more than 50GBP through their account with us), and 32% of those are entitled to 20% discount or more, less than 5% have used it. We’ve hoping this will change through this easy access method.

Now, just by logging in through the Customer Centre and confirming your email address, you’ll have that information instantly, allowing you to order without waiting for a response from our team.

This will be updated by our team after orders received to ensure the information is up-to-date and to ensure the discount code is correct to make these benefits better to our customers and get the discounts they’re entitled to.

Along with this, the terms have changed for Loyalty Points – allowing the discount on renewals. Therefore, spending 50GBP on a domain and hosting (such as 2 year Business package) will instantly provide a discount to renew this order, and for any further orders on the account.

We’ve had to remove discount on .uk domains and add-ons until further notice. However, the maximum discount available has risen to 60%, in advance of a referral scheme due to be introduced shortly.

For more information on Loyalty Points, click here. Alternatively, to search for domains or purchase hosting, click here.

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